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frequently asked questions

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Frequently Asked Questions (FAQ)

General & Contact Information

Q: What is the store name and how can I contact customer support?

The store name is FASHION LUXURY OUTLET. You can reach Customer Support through the following methods:

  • Address: 447 Broadway, 2nd FL #487, New York, NY 10013
  • Phone Number: +13329006160
  • Email: support@fashionluxuryoutlet.com

Q: What are the Customer Service Hours?

Customer Service is available Monday - Friday, 8:00 AM - 5:00 PM (EST) (Eastern Standard Time - New York).

Shipping & Delivery

Q: Where does FASHION LUXURY OUTLET ship?

This shipping policy applies to all orders shipped within the United States.

Q: How much does shipping cost?

FASHION LUXURY OUTLET offers Free Shipping on all orders within the United States.

Q: What is the estimated delivery time?

The Estimated Delivery Time is typically 7 to 10 business days. Delivery time is calculated by adding the Order Processing Time and the Order Transit Time.

Q: What are the processing and transit times?

  • Order Processing Time: 1 to 2 business days (Monday to Friday).
  • Order Transit Time: 6 to 8 business days (Monday to Friday).
  • The Order Cutoff Time is 5:00 PM (EST) – Eastern Standard Time (New York).

Q: What shipping carriers do you use?

Products are shipped via UPS, USPS, or FedEx.

Q: How do I track my order?

Once your order has been shipped, you will receive an email notification that includes a tracking number.

Q: Can I change my shipping address or cancel my order?

  • Change of Address: You can change your shipping address by contacting customer service within 24 hours of placing your order. Once shipped, the address cannot be changed.
  • Cancellation: You may cancel an order for free within 24 hours of purchase. Once an order has been shipped, it cannot be canceled.

Q: What should I do if my package is damaged in transit?

Please notify us within 7 business days of receiving your damaged order. To process a claim, photographic evidence of the damaged items may be required. Following review, we may issue a replacement, refund, or store credit.

Returns, Exchanges, and Refunds

Q: What is your return window?

You have 30 days from the day you received your order to initiate a return.

Q: What conditions must items meet to be eligible for return?

  • Items must be unused and in the same condition in which they were received.
  • Items must be returned in their original packaging.
  • A receipt or proof of purchase from FASHION LUXURY OUTLET is required.

Q: Is there a restocking fee for returns?

No, there is no restocking fee.

Q: Who pays for return shipping?

  • If the item is defective or incorrect, return shipping is free.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

Q: How do I make an exchange?

If you wish to swap for a different size, color, or product, please reach out to customer support, and we will assist you in exchanging your item easily and quickly.

Q: How long does the refund process take?

Once your return is received and inspected, we will notify you whether your refund is approved or rejected. If approved, the refund will be issued to your original payment method. You will typically receive the credit within 7 business days, though processing time may vary depending on your card issuer’s policies.