About Our Store and Products

Q: Are the products sold at Fashion Luxury Outlet genuine items from famous luxury brands?

A: No, we want to be completely clear that we are not a big-name brand outlet. We specialize in finding incredible, high-quality pieces without the brand name. Our philosophy focuses on beautiful design, great materials, and careful craftsmanship, offering high-end style that is carefully curated. By skipping the huge marketing and branding costs of famous labels, we pass that value directly on to you.

Q: What is your philosophy regarding your product selection?

A: Our philosophy is Curated Quality, No Label. We act as your personal style curators, constantly hunting for items that stand out for their style and quality, not just a label. We only choose items with fantastic materials, a modern design, and attention to detail you would usually only see on a much more expensive product. We are interested in finding special pieces that you'll be excited to wear today, and for a long time to come.

Q: How does your business model work and how do you keep your prices fair?

A: We maintain a smart, lean setup where we work directly with our production partners. When you order something, it is shipped from them after a careful quality check. This business model allows us to avoid massive overhead costs and the waste from unsold stock, enabling us to give you the best possible price for the incredible quality you are getting.

Shipping & Delivery

Q: Where do you currently ship?

A: We ship exclusively within the United States. We ship to all 50 states, although delivery times may be extended for Alaska and Hawaii.

Q: Are there any addresses you cannot ship to?

A: We do not currently offer international shipping and generally cannot ship to Military APO/FPO addresses, or P.O. Boxes for certain oversized items.

Q: What is the cost of shipping?

A: We offer completely free standard shipping on ALL orders within the United States, regardless of the order value. There are no minimum purchase requirements or hidden fees.

Q: What is the total estimated delivery time?

A: Our Total Estimated Delivery Time is 7 to 10 business days. This total time consists of the Order Processing Time (1 to 2 business days, Monday to Friday) to pick, pack, and prepare your order, and the Order Transit Time (6 to 8 business days, Monday to Friday) for the package to travel from our facility to your address.

Q: What is the order cutoff time?

A: Our Order Cutoff Time is 5:00 PM EST (Eastern Standard Time - New York). Orders placed after this time will begin processing the next business day.

Q: How can I track my package?

A: Once your order ships, you will receive an email notification containing your tracking number, the carrier (UPS, USPS, or FedEx), and a direct link to track your package. Tracking information is typically updated within 24 hours of shipment.

Returns and Refunds

Q: What is your return policy window?

A: We offer a 30-day return policy, starting from the date you receive your item.

Q: What conditions must the item meet to be returned?

A: To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all tags attached. The item must not be marked as a final sale or non-returnable product. Proof of purchase is required.

Q: Who pays for the return shipping?

A: FREE Return Shipping is provided if the return is due to our error (e.g., defective items, damaged during transit, or incorrect items sent). The Customer Pays Return Shipping for reasons such as change of mind, buyer's remorse, or preference changes. We do NOT charge any restocking fees for any returns.

Q: Do you offer exchanges?

A: Yes, we accept exchanges for different sizes or colors of the same product, subject to availability. Exchange requests follow the same return shipping guidelines as standard returns.

Q: How long does it take to process a refund?

A: Once we receive and inspect your returned item (which typically takes 2-3 business days), your refund will be processed within 7 business days. The refund is credited to your original payment method. Depending on your bank, it may take an additional 5-10 business days for the credit to officially appear in your account.

Q: What if I received a damaged or incorrect item?

A: If you receive a damaged or defective item, please contact us immediately at support@fashionluxuryoutlet.com with your order number and photos of the issue. We will provide a prepaid return shipping label and process a refund or exchange. If you received the wrong item, contact us within 7 days; we will arrange for free return shipping and send the correct item or process a full refund.

Order Cancellation and Payment

Q: How can I cancel my order?

A: You may cancel your order free of charge within 24 hours of purchase. You must immediately contact us via email at support@fashionluxuryoutlet.com with your order number and cancellation request. If the order has already shipped after 24 hours, you will need to follow our Return & Refund Policy.

Q: What payment methods do you accept?

A: We accept secure and convenient payment methods including VISA, Mastercard, American Express, Discover, Diners Club, Shop Pay, Google Pay, Amazon Pay, Apple Pay, and PayPal.

Q: Is my payment information secure?

A: Yes. All transactions are processed securely through our trusted payment gateway provider. For your safety, we do not store your complete payment information.

Contact and Business Information

Q: How can I reach Customer Service?

A: You can reach us using the following methods:
• Email: support@fashionluxuryoutlet.com
• Phone Number: +15055230173
• Contact form: Get in Touch

Q: What are your customer service opening hours?

A: Our Customer Service Opening Hours are Monday to Friday: 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York). We aim to respond to your email within 24 hours.

Q: What is your legal business information?

A: • Store Name: FASHION LUXURY OUTLET
• Company Name: GIOOVANOTTI LLC
• Company Number: EIN 33-2476485
• Legal LLC Address: 1209 Mountain Rd Pl NE, ALBUQUERQUE, NM, 87110, USA (Please note: this is the legal LLC address only, not a physical retail store location).

How to contact us?

Store Name: FASHION LUXURY OUTLET
Company Name: GIOOVANOTTI LLC
Company Number: EIN 33-2476485
Company Address: 1209 Mountain Rd Pl NE, ALBUQUERQUE, NM, 87110, USA (no physical store, only legal LLC address)

Email: support@fashionluxuryoutlet.com
Phone Number: +15055230173
Contact form: Get in Touch

Customer Service Opening Hours: Monday to Friday: 8:00 a.m. to 5:00 p.m.(EST) Eastern Standard Time (New York)

Response Time:  We will try to respond to your email within 24 hours.